BY REBECCA BENNETT — In December, Children’s National Health System recognized Riverdale Park resident Anthony (Tony) Porter with the “Power of One” Award. According to a press release, Porter, a clinical operations representative at the pain medicine clinic, was nominated for the award by a family who took notice of his “professionalism, tact, and kindness.”
According to Children’s National:
In a letter, they wrote that Tony always has a smile in his voice when he answers the phone, shows appropriate concern when the family reports on their child’s condition, never grumbles or complains, and remains focused. “He has been swift and helpful in solving our problem, ending the interaction by saying ‘Oh, my pleasure,’ in such a way that I actually feel he’s happy to help,” the family added.
“I come from a long customer service background, and I know how it feels to be on the other side of the desk and receive bad service,” said Porter. “I would never want a family or patient to feel that. I try to help everyone that I can within my capacity.”
Porter worked the night shift in the Howard University Hospital Emergency Department for 17 years before moving to Children’s National, a press release said, where he has worked since May 2015.
